OEM Wholesale Distribution Terms and Conditions

1. Refunds & Account Credits

1.1 Purchase Order Cancellation

All Purchase Orders (POs) must be canceled within ten (10) business days of the order date.

1.2 Refund Timeline

Refunds will be processed in 10% installments or over a ninety (90) day period, whichever is greater.

1.3 Account Credits

In the event a credit is issued, it will be applied to the customer account and may be used toward future purchases. Credits are non-transferable and non-refundable for cash.

2. Return Policy

2.1 Eligibility

All returns must be made within thirty (30) days of receipt and items must be in new, unused condition, including all original packaging and contents.

2.2 Shipping & Fees

Returns and exchanges must be shipped to Aero Precision at the purchaser's expense.
Original shipping charges are non-refundable.

2.3 Non-Returnable Items

The following items are not eligible for returns and exchange:

Used items
Blemished items (purchased as "BLEM")
Custom engraved or laser-etched items

Attempted returns of non-refundable items will be sent back to the shipper at their expense.

3. Damaged or Defective Products

3.1 Reporting Period

All claims regarding damaged or blemished products must be reported within seventy-two (72) hours of delivery.

3.2 Claim Process

Contact your assigned Account Representative to file a claim and arrange for replacement inventory or resolution.

4. Warranty Claims

4.1 Warranty Support

For warranty issues, please contact your Account Representative. Include:

Company Name
Purchase Order (PO) Number or Transaction ID
Detailed Description of the Issue

4.2 Resolution

Warranty claims will be reviewed and resolved in accordance with Aero Precision's manufacturer warranty policy.

5. Contact & Return Information

Carriers: UPS & FedEx

Aero Precision
4825 100th St SW, Building 28
Lakewood, WA 98499
253-272-8188

Carriers: USPS

Aero Precision
PO Box 39700
Lakewood, WA 98496
253-272-8188

For questions or assistance, please Submit a Request through your account representative or the Aero Precision support portal.

6. Acknowledgment and Purchase Order Acceptance

Submission of a Purchase Order (PO) to Aero Precision constitutes the Customer's full acknowledgment and acceptance of all terms and conditions outlined in this OEM Wholesale Distribution Agreement, including but not limited to the policies governing refunds, returns, account credits, damages, and warranties.

By placing a PO, the Customer agrees that these terms shall govern all transactions between the Customer and Aero Precision, and that no additional or conflicting terms contained in the Customer’s PO or related documents shall modify or supersede these conditions unless expressly agreed to in writing by an authorized representative of Aero Precision.

This Agreement, together with any accepted Purchase Orders, constitutes the complete and exclusive understanding between the parties and supersedes all prior or contemporaneous agreements, communications, or representations, whether oral or written, relating to the subject matter herein.

OEM Wholesale Distribution Terms and Conditions